Curriculum Vitae

Ken Boggs CV

Operations| Engineering| Product Management

Experienced Operations and Product Manager with a proven track record of more than 20 years leading many different business to business and business to consumer services.
* Led product management of cloud based services, wireless services, and physical products.
* Led the Engineering and Operations of wireless network, e-commerce systems, and billing systems
* Led managing complex P&Ls and multifunctional teams.
* History of correcting failing product lines, integration of acquired products, and creation of stategic partnerships
* Combines operational experience with in depth financial analysis and corporate strategy.

Work Experience

  • Sr Product Manager Alaska Communications- 4/13-Present

  • Full Time Consultant Comcast and US Cellular projects- 6/11-10/12

  • For the last year and a half I have been a key player on US Cellular's U-prepaid product launch and Comcast prepaid high speed data (Excel) market trial. For the Comcast product I assessed the market opportunity (PDF) , value propositions, target segments, system integration and vendor selection. On the US cellular project I worked with US Cellular in creation of the business requirements on a $100M product launch into Wal-Mart for XIUS. From these requirements I:
    * Created business plans, product requirements, work flows, use cases, and Statements of Work (PDF)
    * Managed platform integration including development of XML APIs, Diameter Credit Control (PDF) , Customer Service GUIs, end User Self-Care and other interfaces

  • Owner/GM, NSI911, Boca Raton, FL- 1/11-1/12

    I started NSI911 as new E911 business with three partners to solve a problem where the E911 industry had petitioned the FCC (PDF) for relief. The business was developed around my Business Plan (PDF) and my patent pending solution (PDF) for Next Generation E 9-1-1 networks.
    * Rapidly identified and established strategic business partnerships
    * Developed product and integrations with other partners' systems
    * Industry expert speaker at many conferences, associations and governmental agencies

  • VP Business Development, American Roaming , Boca Raton, FL- 3/09-7/11

    At ARN I stabilized existing revenue decline and increased company revenue by 20%
    * Developed many new product lines and key partnerships
    * Established and managed relationships with tier one, two and three wireless carriers
    * Drastically lowered cost by changing vendors and interconnection methods

  • Product Manager, VeriSign Inc, Savannah, GA- 8/05-4/09

    At VeriSign I led product management of billing system and wireless roaming solutions where I grew the Prepaid Roaming product line by 400% and expanded the business outside the US
    * Managed vendor, customer, marketing, sales and operations relationships
    * Managed product life-cycle from requirements through end of life.
    * Created new business relationships with related billing vendors and managed product integration with 3rd party network, OSS, BSS and POS systems
    * Responsible for industry and competitor research and analysis.

  • Director of Operations, PSC Wireless, Columbus, GA- 5/99-8/05

    At PSC wireless I was the Functional General Manager of prepaid product segment. I implemented a successful retail sales program into convenience stores and other channels that grew prepaid product revenue from $500K to more than $6M annually. In addition:
    * Managed technical and business operations
    * Integrated billing, internal point of sale and provisioning systems with personally coded PHP/SQL based agent and customer interfaces
    * Qualified, purchased, introduced and technically supported $6M in subscriber equipment sales annually. This included retail handset distribution, repair and return
    * Led roaming department in negotiating agreements, implementation and operations
    * Recruited, trained, and supervised 14 direct report full-time employees
    * Key member of due diligence team on sale to Alltel

  • Director of Operations, Powertel Inc, West Point, GA- 1/96-5/99

    At PowerTel I led the Engineering, Operations and Maintenance of Cellular AMPS/TDMA and GSM systems where I developed and managed over 4 million in annual construction and an $800,000 operating budget. I built over 100 Nortel and Ericsson cellular and PCS sites and led a complete system overbuild
    * Recruited and trained 15 technicians, engineers and roaming coordinators
    * Led engineering and operations due diligence team on sale of InterCel division to PSC Wireless

  • Field Service Manager, Pacific Monolithics, Sunnyvale, CA- 11/94-1/96

  • Owner, Towers Inc, Columbia, SC- 2/94-4/96

  • Director of Engineering, WBSA, Englewood, Co, - 9/92-11/94

  • Transmissions System Manager, MCI, MCI, Columbia, SC- 1/86-9/92

Education, Training, Licenses

References and Work Examples